Privacy Policy
Last updated: January 2026
This Privacy Policy explains how Austin Home Plumbing Co ("we", "our", "us") handles information when you use our website and referral matching services in Austin, TX.
This page applies to our referral and matching service for Austin, Travis County, and the surrounding communities including Manor, Bee Cave, Pflugerville and Lakeway (ZIP codes like 78703, 78705, 78712). Local homeowners are matched with independent, licensed plumbing professionals in their area.
Information We Collect
We collect information you provide directly, such as your name, email address, phone number, and a description of your plumbing issue when you contact us or submit a request form. We also collect limited technical information automatically, such as browser type and pages visited, to keep the site working properly.
How We Use Your Information
We use your information to match you with plumbing professionals in our network, to respond to your requests, and to improve our service. We do not sell your personal information.
Sharing With Professionals
When you request a match, we may share your contact details and a summary of your issue with one or more independent plumbing professionals in our network so they can contact you about the job. These professionals are independent businesses, and their handling of your information is governed by their own policies.
Cookies
We may use basic cookies or local storage to remember preferences and understand how visitors use the site. You can disable cookies in your browser settings.
Data Security
We take reasonable steps to protect the information you share with us. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Choices
You may contact us at any time to request access to, correction of, or deletion of the personal information we hold about you. You may also opt out of further contact.
Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page.
Contact Us
If you have questions about this Privacy Policy, call us at 888-217-3585.